Microsoft Zune Support
28/11/06 23:02
I couldn't help but be tickled by
these entries on the support page of the new Microsoft Zune music
player...
SYMPTOMS
When you try to install the Zune software on a Microsoft Windows XP Media Center Edition-based computer, you receive the following error message:
Operating System Not Supported
CAUSE
This issue occurs because the Zune software supports Microsoft Windows XP Media Center Edition 2005 with Rollup Update 2 for Windows XP Media Center Edition 2005. This update is available in Microsoft Knowledge Base article 900325.
However, the Zune software does not support previous releases of Windows XP Media Center Edition.
THINGS TO TRY
1.
If you are using Windows XP Media Center Edition 2005 but you do not have KB article 900325, visit the Microsoft Windows Update Web site. Then, install KB 900325 before you can install the Zune software.
Note The Zune software cannot be installed on computers that are running Microsoft Windows XP Media Center Edition 2002 or Microsoft Windows XP Media Center Edition 2004.
Clear?
Fantastic!
And there's more...
If the Zune device does not appear in Device Manager, follow these steps:
1.
Connect the Zune device to another port on the computer, such as a USB port on the back of the computer. Do not use a USB hub.
2.
If this action does not resolve the issue, connect the Zune device to another computer or to an Xbox 360 console to determine whether the Zune device is detected in a different setup.
If the Zune device appears in Device Manager, register ZuneSP.dll. To do this, follow these steps:
Note A .dll file is a set of functions that can be executed or data that can be used by a Windows application. In this case, ZuneSP.dll provides the service in Windows Media Device Manager (WMDM) for Zune devices.
a.
Click Start, click Run, type regsvr32 "C:\Program Files\Zune\zunesp.dll", and then click OK. You receive the following message:
DllRegisterServer in C:\Program Files\Zune\zunesp.dll succeeded.
b.
Click OK.
4.
If Zune Software still cannot detect the Zune device, remove and then reinstall Zune Software. To do this, follow these steps:....
You can tell that Christmas morning is going to be buckets of fun!
SYMPTOMS
When you try to install the Zune software on a Microsoft Windows XP Media Center Edition-based computer, you receive the following error message:
Operating System Not Supported
CAUSE
This issue occurs because the Zune software supports Microsoft Windows XP Media Center Edition 2005 with Rollup Update 2 for Windows XP Media Center Edition 2005. This update is available in Microsoft Knowledge Base article 900325.
However, the Zune software does not support previous releases of Windows XP Media Center Edition.
THINGS TO TRY
1.
If you are using Windows XP Media Center Edition 2005 but you do not have KB article 900325, visit the Microsoft Windows Update Web site. Then, install KB 900325 before you can install the Zune software.
Note The Zune software cannot be installed on computers that are running Microsoft Windows XP Media Center Edition 2002 or Microsoft Windows XP Media Center Edition 2004.
Clear?
Fantastic!
And there's more...
If the Zune device does not appear in Device Manager, follow these steps:
1.
Connect the Zune device to another port on the computer, such as a USB port on the back of the computer. Do not use a USB hub.
2.
If this action does not resolve the issue, connect the Zune device to another computer or to an Xbox 360 console to determine whether the Zune device is detected in a different setup.
If the Zune device appears in Device Manager, register ZuneSP.dll. To do this, follow these steps:
Note A .dll file is a set of functions that can be executed or data that can be used by a Windows application. In this case, ZuneSP.dll provides the service in Windows Media Device Manager (WMDM) for Zune devices.
a.
Click Start, click Run, type regsvr32 "C:\Program Files\Zune\zunesp.dll", and then click OK. You receive the following message:
DllRegisterServer in C:\Program Files\Zune\zunesp.dll succeeded.
b.
Click OK.
4.
If Zune Software still cannot detect the Zune device, remove and then reinstall Zune Software. To do this, follow these steps:....
You can tell that Christmas morning is going to be buckets of fun!